{"id":2758,"date":"2025-03-11T13:31:18","date_gmt":"2025-03-11T13:31:18","guid":{"rendered":"https:\/\/glovers.eu\/?page_id=2758"},"modified":"2025-10-23T16:29:31","modified_gmt":"2025-10-23T13:29:31","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.comforties.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1036819652\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-867684045\">\n\n\n\t<div id=\"col-557397667\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\n<div class=\"container about-main\">\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"about-summary\">\n                <h2 class=\"blue-text bold-link mt-5\">Privacy policy<\/h2>\n                <br>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We value your privacy and protect personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable national laws in Austria, Belgium, France, Germany, the Netherlands and Spain.<\/li>\n                    <br>\n                    <li>These notices explain what data we collect, on what legal basis we process it, with whom we share it, whether it is transferred outside the EU\/EEA, how long we keep it, and what rights you have.<\/li>\n                    <br>\n                    <li>The controller is Comforties.com Ltd., Parizhka Komuna 26, fl. 9, 9000 Varna, Bulgaria. Contact: <a href=\"mailto:info@comforties.com\">info@comforties.com<\/a>. Privacy contact: <a href=\"mailto:dataprotection@comforties.com\">dataprotection@comforties.com<\/a>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- General information & log data -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">General information, log data<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>You can browse our website without telling us who you are.<\/li><br>\n                    <li>When you access the site we automatically receive technical log data necessary for security and operation:<\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        anonymised or truncated IP (where configured), date\/time, requested URLs, referrer\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        device\/OS, browser type\/version, screen resolution\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        pages visited and the site you came from\n                    <\/li>\n                    <br>\n                    <li>Legal basis: our legitimate interests in security, error diagnostics and service integrity (Art. 6(1)(f) GDPR). Log files are retained for up to 30 days unless needed longer for incident investigation.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Collection, purposes & legal bases -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Collection, processing and use of your personal data<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We process personal data only when you provide it or when it is necessary to operate the shop. Typical categories: first\/last name, company, VAT number (B2B), billing\/shipping address, email, phone (optional), order data, payment references, support content.<\/li><br>\n                    <li><strong>Purposes &amp; legal bases (Art. 6 GDPR):<\/strong><\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        Order processing, delivery, returns\/warranty \u2014 <em>contract performance<\/em> (Art. 6(1)(b))\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        Invoicing, tax\/commercial retention \u2014 <em>legal obligation<\/em> (Art. 6(1)(c))\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        Customer service via email\/contact form \u2014 <em>pre-contractual steps \/ contract<\/em> (Art. 6(1)(b))\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        Newsletter\/marketing emails; analytics\/marketing cookies \u2014 <em>consent<\/em> (Art. 6(1)(a))\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        Security logs, fraud prevention, site performance \u2014 <em>legitimate interests<\/em> (Art. 6(1)(f))\n                    <\/li>\n                    <br>\n                    <li>You may withdraw consent at any time with effect for the future via our cookie banner or by emailing <a href=\"mailto:dataprotection@comforties.com\">dataprotection@comforties.com<\/a>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Sharing \/ processors -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Provision to third parties (processors) &amp; disclosures<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We do not sell personal data. We share data only as necessary with service providers bound by GDPR-compliant data processing agreements (Art. 28 GDPR).<\/li><br>\n                    <li><strong>Examples of recipients:<\/strong> shipping carriers (address\/contact for delivery), payment processors\/banks (transaction processing, fraud checks), hosting\/IT providers (infrastructure), email\/newsletter provider (see below).<\/li><br>\n                    <li><strong>Mailchimp (newsletter):<\/strong> We use Mailchimp (Intuit Inc.) to send opt-in newsletters and manage subscriptions. Legal basis: consent (Art. 6(1)(a)). You can unsubscribe any time via the link in each email.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Cookies & targeting -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Cookies, analytics and targeting<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We use essential cookies for core functions (cart, checkout, security). Non-essential cookies (analytics\/marketing) are used only with your prior consent via our cookie banner, in line with EU ePrivacy rules.<\/li><br>\n                    <li><strong>Types of cookies:<\/strong><\/li>\n                    <li>1. Session cookies \u2014 stored temporarily to enable navigation and checkout; deleted when you close the browser.<\/li>\n                    <li>2. Persistent cookies \u2014 remember preferences (e.g., language); expire automatically after a defined period.<\/li>\n                    <li>3. Third-party cookies \u2014 may be set by analytics\/ads providers when you consent.<\/li>\n                    <br>\n                    <li>You can change or withdraw consent at any time in the cookie banner or through your browser settings. Some features may not work without cookies.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Contact form -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Contact form and customer support<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>When you contact us via the contact form or email, we process the data you provide solely to handle your request and any follow-up. Legal basis: Art. 6(1)(b) GDPR (pre-contractual steps\/contract) or Art. 6(1)(f) GDPR (legitimate interests in support efficiency).<\/li><br>\n                    <li>Providing contact details is voluntary; by doing so you agree we may use them to respond. You may withdraw consent at any time by contacting <a href=\"mailto:dataprotection@comforties.com\">dataprotection@comforties.com<\/a>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Google Web Fonts -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Google Web Fonts<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>For consistent typography, we may use Google Web Fonts. Your browser may connect to Google servers to load fonts; Google may receive your IP address in this process. Legal basis: our legitimate interests in a consistent, efficient presentation (Art. 6(1)(f) GDPR). If your browser does not support web fonts, a standard font will be used.<\/li>\n                    <br>\n                    <li><span style=\"text-decoration: underline;\">More information:<\/span> <a href=\"https:\/\/developers.google.com\/fonts\/faq\" target=\"_blank\">https:\/\/developers.google.com\/fonts\/faq<\/a> &nbsp;|&nbsp; Google Privacy Policy: <a href=\"https:\/\/www.google.com\/policies\/privacy\/\" target=\"_blank\">https:\/\/www.google.com\/policies\/privacy\/<\/a><\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- International transfers -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">International data transfers<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>Where service providers are located outside the EU\/EEA (e.g., Mailchimp\/Intuit in the USA), transfers occur only if an adequacy decision exists or Standard Contractual Clauses (SCCs) and supplementary safeguards are in place.<\/li><br>\n                    <li>Mailchimp participates in the EU-U.S. Data Privacy Framework. If that framework does not apply to a specific flow, SCCs will be used.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Retention -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Data retention<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We keep personal data only as long as necessary for the purposes described or as required by law:<\/li>\n                    <li>\u2022 Order\/invoicing data \/ up to 10 years (statutory retention)<\/li>\n                    <li>\u2022 Customer service correspondence \/ up to 12 months after resolution<\/li>\n                    <li>\u2022 Newsletter data \/ until you unsubscribe or withdraw consent<\/li>\n                    <li>\u2022 Security logs \/ up to 30 days unless needed longer to investigate incidents<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Your rights -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Your rights<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>You have the following rights regarding your personal data (Arts. 12\u201322 GDPR):<\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        right of access, rectification, erasure, restriction of processing\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        right to data portability and to object to processing based on legitimate interests\n                    <\/li>\n                    <li>\n                        <svg width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"vertical-align: middle; margin-right: 4px; fill: #8ab4f8;\"><path d=\"M9 16.2l-3.5-3.5-1.4 1.4L9 19 20 8l-1.4-1.4z\" \/><\/svg>\n                        right to withdraw consent at any time (without affecting prior lawful processing)\n                    <\/li>\n                    <br>\n                    <li>To exercise your rights, contact: <a href=\"mailto:dataprotection@comforties.com\">dataprotection@comforties.com<\/a>. We will respond without undue delay.<\/li>\n                    <br>\n                    <li>You also have the right to lodge a complaint with your local supervisory authority. Our lead authority is the Bulgarian Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, <a href=\"https:\/\/www.cpdp.bg\/en\/\" target=\"_blank\">www.cpdp.bg<\/a>.<\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Children, security, updates -->\n    <div class=\"row\">\n        <div class=\"col-md-12 about-db\">\n            <div class=\"advantage-desc\">\n                <h3 class=\"blue-text\">Security, children, updates<\/h3>\n                <ul class=\"vert-list grey-text lighter-medium-font\">\n                    <li>We implement appropriate technical and organizational measures (including SSL\/TLS encryption) to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.<\/li>\n                    <br>\n                    <li>Our services are not directed to children. If you believe a child has provided personal data, please contact us so we can delete it.<\/li>\n                    <br>\n                    <li>We may update this Privacy Policy to reflect legal, technical or business changes. The latest version is always available on this page. <em>Last updated: October 2025.<\/em><\/li>\n                <\/ul>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1036819652 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2758","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/pages\/2758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/comments?post=2758"}],"version-history":[{"count":15,"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/pages\/2758\/revisions"}],"predecessor-version":[{"id":4580,"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/pages\/2758\/revisions\/4580"}],"wp:attachment":[{"href":"https:\/\/www.comforties.com\/en\/wp-json\/wp\/v2\/media?parent=2758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}