{"id":2778,"date":"2025-03-11T14:33:23","date_gmt":"2025-03-11T14:33:23","guid":{"rendered":"https:\/\/glovers.eu\/?page_id=2778"},"modified":"2026-03-20T11:59:04","modified_gmt":"2026-03-20T09:59:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.comforties.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<section class=\"section faq\" id=\"section_1468348368\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-1574407353\">\n\n\n\t<div id=\"col-23977622\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-234124946\" class=\"text\">\n\t\t\n\n<section class=\"header-faq\">\n<div class=\"shell\">\n<h2>Preguntas frecuentes<\/h2>\n<\/div>\n<\/section>\n\t\t\n<style>\n#text-234124946 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-1399042028\">\n\n\n\t<div id=\"col-1085724013\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1297913821\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1297913821-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-how-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-1297913821-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. \u00bfC\u00d3MO REGISTRARSE?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1297913821-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1297913821-label\">\n\t\t\t\n\n<p>En la parte superior derecha, junto a nuestro logotipo, haz clic en el icono de la persona (myAccount). A continuaci\u00f3n, introduce tu direcci\u00f3n de correo electr\u00f3nico y contrase\u00f1a, y haz clic en \u00abRegistrarse\u00bb.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2443802299\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2443802299-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-how-to-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2443802299-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. \u00bfC\u00d3MO HACER UN PEDIDO?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2443802299-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2443802299-label\">\n\t\t\t\n\n<p>Para crear un pedido, es necesario estar registrado. A continuaci\u00f3n, seleccione los art\u00edculos que desee, a\u00f1\u00e1dalos al carrito y vaya al carrito de la compra situado en la parte superior derecha de este sitio web. Deber\u00e1 rellenar su nombre, el nombre de su empresa, su direcci\u00f3n y su n\u00famero de tel\u00e9fono. Seleccione su m\u00e9todo de pago preferido y complete el pago. Le entregaremos su pedido lo antes posible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4034457636\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4034457636-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-what-are-the-payment-methods?\" aria-expanded=\"false\" aria-controls=\"accordion-4034457636-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. \u00bfCU\u00c1LES SON LOS M\u00c9TODOS DE PAGOs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4034457636-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4034457636-label\">\n\t\t\t\n\n<p>Ofrecemos m\u00faltiples m\u00e9todos de pago: Visa, MasterCard, Apple Pay, Google Pay, Ideal, Bancontact, d\u00e9bito directo y Klarna. Nuestro proveedor de pagos es ADYEN.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1285212300\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1285212300-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-what-is-the-shipping-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-1285212300-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. \u00bfCU\u00c1LES SON LOS GASTOS DE ENV\u00cdO?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1285212300-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1285212300-label\">\n\t\t\t\n\n<p>Env\u00edo gratuito para pedidos superiores a 150 euros netos y para muestras. Hay un gasto de env\u00edo de 6,95 euros para pedidos inferiores a 150 euros netos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3311090601\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3311090601-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-how-can-i-return-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-3311090601-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. \u00bfC\u00d3MO DEVOLVER UN ART\u00cdCULO?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3311090601-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3311090601-label\">\n\t\t\t\n\n<p>Para realizar una devoluci\u00f3n, p\u00f3ngase en contacto con nuestro servicio de <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">atenci\u00f3n al cliente<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3593190083\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3593190083-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-how-will-i-receive-my-money-back?\" aria-expanded=\"false\" aria-controls=\"accordion-3593190083-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7. \u00bfC\u00d3MO RECIBIR EL DINERO DE LA DEVOLUCI\u00d3N?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3593190083-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3593190083-label\">\n\t\t\t\n\n<p>Para empresas: Para recibir un reembolso parcial o total, debe ponerse en contacto con nuestro <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">atenci\u00f3n al cliente<\/a>. <\/br>Para los consumidores: Su reembolso se procesar\u00e1 autom\u00e1ticamente en un plazo de 14 d\u00edas utilizando el mismo m\u00e9todo de pago que utiliz\u00f3 en su pedido original.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2297989158\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2297989158-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.-when-will-i-receive-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2297989158-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8. \u00bfCu\u00e1ndo recibir\u00e9 mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2297989158-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2297989158-label\">\n\t\t\t\n\n<p>Todos los pedidos realizados antes de las 15:00 (CET) se env\u00edan el mismo d\u00eda. Por lo general, la mayor\u00eda de los pedidos se entregan en un plazo de 2-3 d\u00edas laborables.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-1937868033\">\n\n\n\t<div id=\"col-106617654\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-387303308\" class=\"text ask-us\">\n\t\t\n\n<p>\u00bfNo ha encontrado su respuesta?\u00a0<a class=\"chat-us\" href=\"#\"><strong>Preg\u00fantenos directamente!<\/strong><\/a><\/p>\n\t\t\n<style>\n#text-387303308 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1468348368 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":31,"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":9770,"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/pages\/2778\/revisions\/9770"}],"wp:attachment":[{"href":"https:\/\/www.comforties.com\/es\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}