{"id":2778,"date":"2025-03-11T14:33:23","date_gmt":"2025-03-11T14:33:23","guid":{"rendered":"https:\/\/glovers.eu\/?page_id=2778"},"modified":"2026-03-20T11:59:04","modified_gmt":"2026-03-20T09:59:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.comforties.com\/fr\/faq\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<section class=\"section faq\" id=\"section_1466992911\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-203438335\">\n\n\n\t<div id=\"col-506299559\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3895026427\" class=\"text\">\n\t\t\n\n<section class=\"header-faq\">\n<div class=\"shell\">\n<h2>Foire aux questions<\/h2>\n<\/div>\n<\/section>\n\t\t\n<style>\n#text-3895026427 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-707810753\">\n\n\n\t<div id=\"col-1373121650\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1696275162\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1696275162-label\" class=\"accordion-title plain\" href=\"#accordion-item-1.-how-to-register?\" aria-expanded=\"false\" aria-controls=\"accordion-1696275162-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>1. Comment s'inscrire ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1696275162-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1696275162-label\">\n\t\t\t\n\n<p>En haut \u00e0 droite, \u00e0 c\u00f4t\u00e9 de notre logo, cliquez sur l'ic\u00f4ne repr\u00e9sentant une personne (monCompte). Ensuite, entrez votre adresse e-mail et votre mot de passe, puis cliquez sur \u00ab S'inscrire \u00bb.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-953169515\" class=\"accordion-item\">\n\t\t<a id=\"accordion-953169515-label\" class=\"accordion-title plain\" href=\"#accordion-item-2.-how-to-order?\" aria-expanded=\"false\" aria-controls=\"accordion-953169515-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>2. Comment commander ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-953169515-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-953169515-label\">\n\t\t\t\n\n<p>Pour passer une commande, vous devez \u00eatre inscrit. Ensuite, s\u00e9lectionnez les articles souhait\u00e9s, ajoutez-les \u00e0 votre panier, puis rendez-vous dans le panier en haut \u00e0 droite de ce site Web. Vous devrez indiquer votre nom, le nom de votre entreprise, votre adresse et votre num\u00e9ro de t\u00e9l\u00e9phone. S\u00e9lectionnez votre mode de paiement pr\u00e9f\u00e9r\u00e9 et effectuez le paiement. Nous livrerons votre commande dans les plus brefs d\u00e9lais.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3360907705\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3360907705-label\" class=\"accordion-title plain\" href=\"#accordion-item-3.-what-are-the-payment-methods?\" aria-expanded=\"false\" aria-controls=\"accordion-3360907705-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>3. Quels sont les modes de paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3360907705-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3360907705-label\">\n\t\t\t\n\n<p>Nous proposons plusieurs modes de paiement : Visa, MasterCard, Apple Pay, Google Pay, Ideal, Bancontact, pr\u00e9l\u00e8vement automatique et Klarna. Notre prestataire de services de paiement est ADYEN.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1354620125\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1354620125-label\" class=\"accordion-title plain\" href=\"#accordion-item-4.-what-is-the-shipping-fee?\" aria-expanded=\"false\" aria-controls=\"accordion-1354620125-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>5. Quels sont les frais d'exp\u00e9dition ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1354620125-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1354620125-label\">\n\t\t\t\n\n<p>Livraison gratuite pour toute commande sup\u00e9rieure \u00e0 150 euros net et \u00e9chantillons. Il y a 6,95 euros de frais d'exp\u00e9dition pour les commandes inf\u00e9rieures \u00e0 150 euros net.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-491964237\" class=\"accordion-item\">\n\t\t<a id=\"accordion-491964237-label\" class=\"accordion-title plain\" href=\"#accordion-item-5.-how-can-i-return-the-products?\" aria-expanded=\"false\" aria-controls=\"accordion-491964237-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>6. Comment puis-je retourner les produits ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-491964237-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-491964237-label\">\n\t\t\t\n\n<p>Pour effectuer un retour, veuillez contacter notre <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">service client\u00e8le<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1228475517\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1228475517-label\" class=\"accordion-title plain\" href=\"#accordion-item-6.-how-will-i-receive-my-money-back?\" aria-expanded=\"false\" aria-controls=\"accordion-1228475517-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>7. Comment vais-je recevoir mon argent ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1228475517-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1228475517-label\">\n\t\t\t\n\n<p>Pour les entreprises : afin d'obtenir un remboursement partiel ou total, vous devez contacter notre <a href=\"#\" class=\"chat-us\" style=\"font-weight: 600;position: relative;\">service client\u00e8le<\/a>. <\/br>Pour les consommateurs : votre remboursement sera trait\u00e9 automatiquement dans un d\u00e9lai de 14 jours en utilisant le m\u00eame mode de paiement que celui utilis\u00e9 pour votre commande initiale.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4268647721\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4268647721-label\" class=\"accordion-title plain\" href=\"#accordion-item-7.-when-will-i-receive-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-4268647721-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>8. Quand recevrai-je ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4268647721-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4268647721-label\">\n\t\t\t\n\n<p>Toutes les commandes pass\u00e9es avant 15h00 (CET) sont exp\u00e9di\u00e9es le jour m\u00eame. En g\u00e9n\u00e9ral, la plupart des commandes sont livr\u00e9es dans un d\u00e9lai de 2 \u00e0 3 jours ouvrables.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1000px\" id=\"row-2060550243\">\n\n\n\t<div id=\"col-1447169994\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1834937315\" class=\"text ask-us\">\n\t\t\n\n<p>Vous n'avez pas trouv\u00e9 votre r\u00e9ponse?\u00a0<a class=\"chat-us\" href=\"#\"><strong>Demandez-nous directement!<\/strong><\/a><\/p>\n\t\t\n<style>\n#text-1834937315 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1466992911 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2778","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/pages\/2778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/comments?post=2778"}],"version-history":[{"count":31,"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/pages\/2778\/revisions"}],"predecessor-version":[{"id":9770,"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/pages\/2778\/revisions\/9770"}],"wp:attachment":[{"href":"https:\/\/www.comforties.com\/fr\/wp-json\/wp\/v2\/media?parent=2778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}